AI Agent
Knowledge Automation
Automate access to corporate knowledge, speed up answers to internal requests and reduce load on HR, IT Support, Legal and Customer Service teams.
Pain points
Challenges we solve
Flow of typical internal questions overloads HR, IT Support, Legal and Customer Service — time consumed by repetitive answers
Qualified staff process routine requests instead of doing specialist work
New employees struggle to find information quickly, increasing load on support teams
Speed and quality of answers depends on individual expertise, creating bottlenecks
Methodology
How we deliver it
Discovery & knowledge mapping
Map all corporate knowledge sources, define use cases and identify integration points with HR, IT, Legal and CRM systems
Knowledge base integration
Connect SharePoint, Confluence, internal wikis, HR systems and document repositories to the AI agent platform
Agent architecture design
Define Self-Service vs Role-Based scenarios, access control matrix, escalation logic and answer verification approach
MVP development & pilot
Build and test the agent with real knowledge sources and users — measure resolution rate, accuracy and user satisfaction
Production deployment
Deploy to all target users, integrate with existing tools (Teams, Slack, portal), configure monitoring and feedback loop
Continuous improvement
Monitor question coverage, update knowledge base, expand to new functions and use cases based on usage analytics
Interactive tool
Try the agent
What you get
Deliverables
Automated Q&A
AI agent answers typical questions from corporate knowledge bases 24/7 without specialist involvement
Single knowledge access point
Unified access to regulations, policies, instructions, FAQ and knowledge bases across all systems
Verified answers with citations
Every answer includes source citations and document links — fully auditable and trustworthy
Load reduction on teams
Reduced volume of incoming requests to HR, IT Support, Legal and Customer Service by 40–70%
Faster, consistent answers
Response time from minutes to seconds — same quality answer regardless of who asks or when
Multi-channel integration
Deploy in Teams, Slack, company portal, email or any interface your employees already use
ROI
Estimate your savings
ROI estimator
Based on Noventiq project benchmarks
Why us
Why clients trust us
Scalable agent design — we build agents as production solutions: from Pilot/MVP to production-ready deployment
RAG & LLM expertise — deep knowledge of knowledge retrieval, embedding, chunking, reranking and quality evaluation
Verified answers — citations, source links and explainability built in — not a black box
Platform flexibility — Cloud (Azure / AWS / GCP), Hybrid or On-Premise — no vendor lock-in
Technology
Tech stack
Microsoft AI Ecosystem
Alternative Cloud Platforms
Hybrid & On-Premise
Timeline
Project timeline
Real results
Case studies
AI agent for HR function — large industrial holding
AI agent working with collective agreements of 40+ subsidiary companies. Agent forms summary answers by question, shows which documents the conclusion is based on, and provides citations for verification. Reduced HR information processing time from hours to minutes.
Helpdesk agent — IT service company
Handles recurring user requests from knowledge base and Helpdesk system. Answers most frequent request categories, creates tickets automatically, provides case status and open ticket information.
AI agent for Legal department — industrial holding
Answers complex legal questions from public regulations and internal company policies. Provides citations and source links, enabling lawyers to use it as an analysis tool rather than a black box.
Ready to automate your knowledge?
Get a personalised consultation on AI Agent for Knowledge Automation.